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Common queries answered

Frequently asked Questions

Delivery timeframes depend on where you want the item to be delivered.

Inside Dhaka:
In general, we do deliver the next day after confirmation. In exceptional cases, it can take up to 3 to 5 working days.

Outside Dhaka

We deliver all major cities across the country via Pathao Courier Services, an estimated delivery date is provided when your checkout. Most national orders are delivered in 3 to 7 working days. In exceptional cases, it can take more time but don’t worry we will keep you posted time to time to give the best possible schedule time to deliver the item.

All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.

If you want to change your shipping address ,you have to contact our whatsapp (text) number or call  09678-300400

If for any reason there is a manufacturing fault in the product or the product does not work after receiving the product, the color or size is different from the product ordered, there is an opportunity to return the product. In case of product missing or different product complaint, you must understand the product in front of the delivery man at the time of delivery or you must record an unboxing video. Without recording an unboxing video, issues such as product missing in the package, product broken by the courier or product difference are not acceptable – so to prevent misunderstandings, it is requested to record a product unboxing video.

You will get delicated support through our messenger/helpline number.

You have to pay 10% of your total bill to confirm the order. 

  • If the product is burned or physically damaged
  • If the product’s intact seal or sticker is removed
  • If the product has any scratches or stains
  • Mind Change