MaonoBD Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The price of any product and whether the product is available or not depends entirely on the stock of the product. If a product is not available, we will inform you as soon as possible and suggest a similar or alternative product or, if an advance payment has been made, we will refund it according to the refund policy.
You have to regester with a valid email and password from My Account Section.
Customers cannot register multiple accounts with the same phone number, email address, or account information. If you are able to do so, you will not be able to receive more than one of our offers, discounts, deals, coupons, or special offers, and your submitted order may be canceled.
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
If you want to change your shipping address ,you have to contact our customer support number.
We accept bKash payment
If the product stock and color is available, we only provide express delivery to the Dhaka Metro Area (Except Friday)
Common purchase queries answered
Warranty and Returns
If you received a wrong item you have to provide a unboxing video (proof). Then our team will contact you soon and right product will be delivered to your shipping address.
For any reason there is a manufacturing fault in the product or the product does not work after receiving the product, there is an opportunity to return the product. Remember If you received a defect/damage item you have to provide a unboxing video (proof).
You have to return at our shop address: G3, Ground Floor, House# 307,Elephant Road, Pubali Bank Building,
Dhaka-1205.
Our customer support team is available at facebook 10am to 11pm. If you have a warranty return product, our team will contact you and inform you about the estimated warranty time.
Yes you can cancel your order within 24 hours( before shipping the product).
If we can manage the product from Maono Official then we will take the pre order.